ALREADY A CUSTOMER? SKIP THE SALES PITCH.
Open the support portal →Services & support
A subscription, not a warranty.
Most signage vendors sell you hardware and a phone number. MPM sells a life-of-project service, one of the few subscription support models in US digital signage, and it comes with a written SLA.
Self-Managed
You run content. We run everything else.
- ✓MPM operates, maintains, and upgrades the platform
- ✓Hardware support with your first-line device triage
- ✓Two weeks/year emergency co-managed entitlement
- ✓Annual training session included
Co-Managed
We watch your fleet with you.
- ✓Everything in Self-Managed
- ✓Proactive controller monitoring: alert in 60 minutes, agent escalation in 2 hours
- ✓Staged remote software updates with 24-hour stability trials
- ✓Content change credits pooled monthly, 12-month carryover
- ✓Account management and bi-annual training
Fully-Managed
Your network becomes our problem. Completely.
- ✓Everything in Co-Managed
- ✓On-site dispatch at no charge for MPM equipment
- ✓Unlimited content change credits
- ✓Content design credits every month, from template images to full video
- ✓Quarterly training
Plans are priced per controller as a predictable subscription. No hourly billing surprises. We'll scope yours against your fleet.
The SLA, in writing
Numbers we sign our name to
| Platform uptime | 99.0% guaranteed, backed by service credits |
|---|---|
| Critical response | 1 hour business hours · 4 hours after-hours |
| Resolution target | 4 hours, or a documented workaround |
| Support window | 18×5 standard · 24×7 for critical issues |
| Content requests | Serviced within 1 business day |
| Maintenance | ≤ 8 hours/month, 3-day advance notice |
Behind the ticket
A real support organization, not a mailbox
Tickets land with Tier-1 Customer Care and route to the team that actually fixes the problem: hardware, software, development, content, or infrastructure. Documentation and training is a department, not an afterthought.
TIER 1
Customer Care
First response on hardware, software, and service, on every channel: portal, email, phone.
ESCALATION
Hardware · Software · Development
Specialist teams for display and component repair, CMS troubleshooting, and engineering escalation.
MANAGED
Content Updates
Dedicated queue for co- and fully-managed clients' content changes and visual applications.
ALWAYS ON
Datacenter & Infrastructure
The team behind the platform's uptime, plus documentation and end-user training.
My MPM
Your whole network in one portal
Live ticket status, project visibility, a searchable knowledge base, e-Learning courses, and the community forum, all at portal.mpmedia.tv.
Open the portalPORTAL.MPMEDIA.TV
- My MPMtickets, projects, and assets in one dashboard
- Knowledge basesearchable product and how-to documentation
- e-Learningself-paced operator and admin courses
- Communityforum with MPM engineers and other agencies
- RDMClive fleet monitoring at rdmc.mpmedia.tv
- 24/7 critical line1-844-4MY-SIGN · support@mpmedia.tv